Excellence comes from how you think, not what you do
The ability to transform to a culture of excellence where people continually expand their knowledge and that of the organisation creates growth in people that is transferred into operational results for the business. This should be a long-term goal where ideal results are achieved through ideal behaviours.
Becoming a learning organisation holds transformation together. This is not a quick fix option; it is a long-term, holistic and adaptive approach for improving business performance by learning and sharing together. This encourages the organisation and its people to co-create to remove complexity from systems.
Measurable improvement is vastly accelerated as a consequence. Learning is an organisational development system of knowledge sharing, analysis, intervention and reflection. Establishing a culture where learning becomes a natural part of everyone’s daily work creates a culture of excellence and ensures lean business systems drive sustainable transformation.
We believe the opportunity is not to discover the perfect company for ourselves but to build the perfect company together.
All the time that improvement is seen as being outside of everyone’s core responsibility, or just “something else we do” then excellence will remain elusive.
Shared purpose brings everyone together so that the organisation as a whole is working collectively towards the same vision.
This provides the roadmap for strategic direction and serves as a true north for everyone to work in an aligned and purposeful way.
Aligning people in the business is the foundation of co-creation.
“The secret of success is that you have a purpose. Stay focused and don’t allow yourself to be side tracked”
Improvement is hard work. It takes passionate leadership, effective management and inspired people.
Improvement cannot be delegated to a small group of people or become the responsibility of a single function.
This new mindset requires a paradigm shift to a culture where every single person is engaged in the purposeful pursuit of excellence. The search for improvement will then become instinctive.
"It's amazing how much you can achieve if you don't care who gets the credit"
Effective measures are essential if we are to understand how we are doing and then make the right decisions. Being effective comes before being efficient as there is nothing worse than doing the wrong things right.
Every aspect of the organisation should be focused on creating value for your customers. Purposeful measures that guide our daily improvements and decision making are central to this.
“The two mistakes of measurement are doing something when nothing is required and doing nothing when something is required”
Systems thinking focuses us on the whole business and not individual departments. This then highlights the entire value flow from customer order to customer satisfaction, reducing lead times.
When we fail to think of the interconnections of an organisation, we do not have a clear and compelling vision for the business and risk straying off track from the overall pursuit of perfection.
“Effective systems thinking ensures the continuous flow of information and product to support customer focus”
Becoming a learning organisation is the glue that holds transformation together. Organisational knowledge is built up over time and comes in many facets.
This is not a quick fix option; it is a long-term holistic and adaptive approach to improving business performance by learning and sharing. It encourages the business and its people to think innovatively and collaboratively.
“Engaged and curious people freely and willingly give discretionary effort as part of their daily work”
SUSTAINING BUSINESS EXCELLENCE
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