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Typically, systems guide the way people work and are designed to create a specific business result often without regard for the behaviour that the system consequentially creates.


Systemic thinking focuses us on the business as a whole and highlights the entire value flow including customers, suppliers and employee interactions.


The more effectively we can design our systems and understand the behaviour they drive the more likely we are to achieve sustainable performance.

Three steps to systemic thinking


Systems ensure effective flow within your workplace. They are the foundation for creating a physically and emotionally safe workplace.


Removing complexity from processes and encouraging simplicity will free up your capacity for improvement and innovation. and will ultimately increase productivity.


The swift flow of information around the organisation enables decisions to be made by the right people at the right time.

Performance & behavioural advantages

The removal of complexity, moving to simplicity, agility and responsiveness
Systems improvement and innovation by employees at all levels increasing collaboration
Business systems that organise people’s working environment, processes and information flows
Removal of waste, increased capacity, reduced lead times, reduced operating costs, increased productivity
Connecting people, product and information to facilitate idea generation and continuous improvement
Improvements linked to your strategy and core values that deliver customer value
Thoughtful leaders, curious people and sustainable business excellence
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